Every Autovella organization sits on a plan. The plan sets how much file storage you can use and, on some plans, the maximum number of users. The free plan you get from self-service sign-up includes 10 MB of storage and up to 10 users. Admins can see current usage under Setup, Company Settings, Company Information, but plan changes are made by Autovella: use Contact Autovella to upgrade or contact support.
In this guide
What does the free plan include?How do I check my storage and user usage?How does the storage quota work?How does the user limit work?Who can change my plan, quota or user limit?How can I stay under my limits?Frequently asked questions
What does the free plan include?
When you sign up yourself from the sign-up page (Start free), Autovella creates your organization on the Free plan with no credit card. The sign-up page shows the limits before you commit: 10 MB of storage and up to 10 users. You become the first administrator.
The free organization starts with these modules switched on: Projects, Sprints, CRM, Invoicing, Expenses, Timesheets, Attendance, Time Off, Automation, Templates, Email Integration and Teams. Multi-currency is not part of that starting set, so if you need it, ask Autovella to enable it for your organization (see Multi-currency and GST tax setup).
Sign-up steps, including verifying your email, are in Getting started with Autovella.
Plans change over time. For current plan names, sizes and prices, always check the pricing page or ask us. This article describes how limits behave, not what they cost.
How do I check my storage and user usage?
Open the avatar menu, choose Setup, then Company Settings, Company Information. The Organization & Plan card shows details you can quote to support:
- Organization and Org ID.
- Plan: your plan name, or No plan assigned.
- Status: active, or otherwise if the organization has been suspended.
- Storage: a bar showing total used and, for sized plans, how many bytes of files count against your quota, with a percentage.
- Users: a bar reading, for example, 7 of 10 users. This appears only when your plan has a user cap.
Once either bar passes 80 percent, an amber banner appears, for example You're approaching your storage limit, with a Contact Autovella to upgrade button. The bars change colour as they fill. Settings is an admin area, so team members will not see this card.
How does the storage quota work?
Your effective quota is your plan's storage allowance, unless Autovella has set a custom override for your organization. A custom (enterprise-style) plan with no override is treated as unlimited, and the card then reads Unlimited. If no plan or quota is set at all, uploads are blocked until Autovella assigns one, and the card says No storage plan assigned.
What counts toward storage
Only uploaded files count:
- Attachments on tasks, projects, invoices and other records.
- Files attached to comments.
- Expense receipts.
Normal records such as tasks, timesheets, invoices and accounts do not use your file quota. Removing files you no longer need frees space for new uploads.
What happens at the limit
Before each upload Autovella checks the file size against your remaining space. If it will not fit the upload is refused with Storage quota exceeded. Used X of Y. Contact your admin to upgrade. Nothing else stops working: you can still read, create and edit records, and only new files are blocked. Smaller files may still fit when a large one does not.
Need more room?
Tell us what you are working on and we will help you pick the plan that fits, and what you need to stay within your limits.
How does the user limit work?
Some plans, including the free plan, cap the number of users. Others have no cap, and then no Users bar is shown. Autovella counts user records in your organization against the cap. There is no per-organization seat override that you can set yourself.
What happens at the limit
- Add User under Users & Access, Users fails with a User limit reached window that reads User limit reached (X of Y). Contact Autovella to upgrade.
- A CSV user import creates users until the seats run out. Remaining rows fail with User limit reached. Contact Autovella to upgrade. Rows that only update existing users are unaffected. See Importing data into Autovella.
- Existing users keep working normally.
Autovella does not allow users to be deleted, and the count is of user records, so deactivating someone is not guaranteed to free a seat. If you need to make room, contact Autovella rather than assuming it will. Customer and contractor logins are users too, so they count toward the cap.
Who can change my plan, quota or user limit?
Plans are assigned by Autovella, not from inside your organization. That includes the plan itself, any custom storage quota, the user cap and which modules are enabled. Organization admins can see these values but cannot edit them. Admins can, however, free up storage by removing files they no longer need and manage who holds a login.
Trial organizations also have an end date. When it passes, the organization is automatically suspended: nobody can sign in and users see Your organization's trial has ended. Contact your administrator to extend or upgrade. Your data is kept, and access returns when Autovella reactivates the organization or moves it to a plan.
How to request an upgrade
- Open Setup, Company Settings, Company Information.
- Note your Org ID, current Plan and usage.
- Click Contact Autovella to upgrade when it appears, or reach out through the support page with those details.
Upgrading adds capacity without changing how Autovella behaves, since modules are controlled separately from the plan.
How can I stay under my limits?
- Check the usage bars each month, and act when the 80 percent banner appears.
- Compress large receipts and attach PDFs or images rather than raw scans.
- Link to files in your document system instead of uploading copies.
- Delete outdated attachments you no longer need.
- Plan seats before big onboarding days. Import users in a batch only after confirming you have room.
- Give outside collaborators a read-only guest link where a full login is not needed, since share links are not users.
For problems when a limit is hit, see Troubleshooting common issues.
Frequently asked questions
The free plan includes 10 MB of file storage and up to 10 users, with no credit card required. The sign-up page shows these limits before you create an account.
Uploaded files do: record attachments, comment attachments and expense receipts. Ordinary records such as tasks, timesheets and invoices do not count against the file quota.
New uploads are refused with a Storage quota exceeded message that shows used and total space. Everything else keeps working, and you can upload again after freeing space or upgrading.
No. The user cap comes from your plan and is changed by Autovella. Use the Contact Autovella to upgrade button on Company Information, or contact support.
Yes. Every login is a user record, so customer and contractor accounts count toward a plan's user cap.
The organization is suspended automatically and nobody can sign in, but no data is deleted. Access returns once Autovella extends the trial or assigns a plan.